Terms & Conditions

Acceptance of These Terms

These Terms & Conditions form an agreement between you and Tailvora regarding your access to and use of the Tailvora website, online storefront, content, features, communications, and services made available through the website.

By continuing to use the website, you acknowledge that you have read, understood, and agree to these Terms. If you use the website on behalf of a company, household, organization, or another person, you represent that you are authorized to act on their behalf where applicable.

Eligibility and Legal Capacity

You must have the legal capacity to enter into a binding agreement in the jurisdiction where you live in order to purchase products through Tailvora.

If you are not legally able to enter into a binding agreement on your own, use of the website and any purchase must be made with the involvement and authorization of a parent, guardian, or other legally authorized person.

You may not use the website where doing so would violate applicable laws, regulations, sanctions, restrictions, or other legal requirements.

Accounts and Information

Certain website features may allow or require you to provide account, order, contact, or delivery information. You agree to provide information that is accurate, current, and complete to the best of your knowledge.

You are responsible for maintaining the confidentiality of any account credentials associated with your use of Tailvora and for taking reasonable steps to prevent unauthorized access to your account.

• Keep email, delivery, and contact information current.
• Do not intentionally submit false identity or payment information.
• Notify support if you believe an account has been accessed without authorization.
• Review order details carefully before completing checkout.

Product Information and Availability

Tailvora offers products including Automatic Feeders, Water Fountains, Self-Cleaning Litter Boxes, Pet Cameras, Smart Pet Doors, GPS Trackers, Training Collars, Pet Carriers, and Pet Life Jackets.

We aim to present product descriptions, photographs, dimensions, specifications, compatibility information, features, pricing, and availability accurately. However, minor variations may occur, including differences caused by display settings, manufacturing updates, product revisions, packaging changes, or photography.

Product availability can change without notice. Listing a product on the website does not guarantee that it will remain available until an order has been accepted and processed.

Orders and Order Acceptance

When you submit an order, you are offering to purchase the selected products subject to these Terms and the information shown during checkout.

Receipt of an automated order confirmation does not necessarily mean that an order has been finally accepted. Tailvora may review an order before fulfillment and may decline or cancel an order where reasonably necessary.

Reasons may include suspected fraud, payment authorization problems, obvious pricing or listing errors, inventory issues, shipping restrictions, duplicate orders, or circumstances that make fulfillment impractical or unlawful.

If an order is canceled after payment has been captured, the applicable amount will be refunded using an appropriate method subject to normal financial processing times.

Pricing, Taxes, and Errors

Prices displayed on the website are presented in the currency shown at checkout. Applicable taxes may be calculated or displayed as required based on the order, destination, and applicable law.

Despite reasonable efforts to maintain accurate information, typographical, technical, or pricing errors may occasionally occur. If a material error affects an order, Tailvora may contact you for instructions or cancel the affected order and issue an appropriate refund.

Prices and promotions may change from time to time. A price change does not normally affect an order that has already been accepted, except where correction is required by law or due to a clear and material error.

Payment

By providing payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges for your order.

Payment processing may be performed by third-party payment providers. Those providers may apply their own technical, security, verification, fraud-prevention, and privacy practices.

Tailvora may delay fulfillment while payment authorization or verification is pending. We are not responsible for delays caused solely by your financial institution, card issuer, payment provider, or incorrect payment information.

Shipping and Delivery

Tailvora provides free shipping on all products. Our standard estimated delivery timeframe is 3–5 business days.

Delivery estimates are provided in good faith but are not an absolute guarantee of arrival on a specific date unless expressly stated otherwise. Delays can occur because of carrier operations, severe weather, address issues, holidays, regional disruptions, security reviews, or other circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address. If an address is incorrect or incomplete, additional verification or delivery time may be required.

Where tracking information is available, it may be provided after fulfillment. Tracking updates are generally generated by the applicable carrier and may not appear immediately.

Returns and Exchanges

Tailvora provides free returns and exchanges within 30 days. A return or exchange request should be made within the applicable 30-day period and may require reasonable order information so the purchase can be verified.

Returned products should be handled responsibly and include the components reasonably necessary to process the return. Additional product-specific conditions may apply where necessary for hygiene, safety, damage assessment, or applicable law.

Refunds are generally issued to an appropriate original payment method after the return has been received and processed, subject to normal banking and payment-provider processing times.

Nothing in this section limits rights or remedies that cannot legally be restricted under applicable consumer protection law.

Promotions and Subscriber Offers

Tailvora may offer promotions, discount codes, subscriber benefits, limited-time offers, bundles, or other incentives. Unless expressly stated otherwise, promotional offers are subject to availability and the conditions shown when the promotion is presented.

Tailvora currently offers “15% Off for Subscribers” as part of its subscriber promotion. Eligibility, duration, exclusions, minimum purchase requirements, or other reasonable promotional conditions may apply.

Promotional codes may not be redeemable for cash and may not be combined with other offers unless the applicable promotion expressly permits combination.

We may refuse or reverse the use of a promotion where it is obtained or used through fraud, manipulation, automated abuse, resale activity, duplicate accounts, or another misuse inconsistent with the promotion.

Smart Devices and Connected Features

Some products sold through Tailvora may include or depend on connected features such as Wi-Fi, Bluetooth, mobile applications, cloud services, cameras, notifications, scheduling, remote controls, GPS services, firmware, third-party accounts, or compatible mobile devices.

The availability and performance of such features can depend on factors outside Tailvora's direct control, including:

• Internet and local network availability.
• Mobile device compatibility.
• Third-party app or platform availability.
• Firmware and operating system compatibility.
• Cellular or location-service availability.
• Battery level and charging condition.
• Geographic or network limitations.
• Third-party maintenance, outages, or updates.

Connected features should not be treated as a substitute for responsible supervision, physical identification, appropriate restraint, direct observation, or other safety practices.

Acceptable Use

You may use the Tailvora website only for lawful purposes and in a way that does not interfere with the website, compromise security, disrupt other users, or violate the rights of Tailvora or any third party.

You agree not to:

• Use the website for fraudulent or unlawful activity.
• Attempt to gain unauthorized access to systems, accounts, networks, or data.
• Introduce malware, harmful code, or disruptive automated traffic.
• Circumvent website security or purchase restrictions.
• Use scraping, harvesting, or automated tools in a manner that materially burdens the website or violates law.
• Misrepresent your identity or impersonate another person.
• Interfere with checkout, inventory, promotions, or legitimate customer activity.
• Use Tailvora content in a way that falsely suggests endorsement, affiliation, or sponsorship.

Intellectual Property

The Tailvora website and its original content, brand elements, text, page design, graphics, layout, logos, photography owned by Tailvora, editorial presentation, and other protected materials are owned by or licensed to Tailvora and may be protected by intellectual property laws.

Except as permitted by law or with written authorization, you may not reproduce, republish, distribute, sell, modify, create derivative works from, or commercially exploit protected Tailvora materials.

You may view and use website materials for your personal, lawful shopping and informational purposes.

Reviews, Feedback, and User Content

If the website allows you to submit reviews, comments, photos, feedback, suggestions, or other content, you are responsible for the content you submit and must have the necessary rights to submit it.

User content must not be unlawful, fraudulent, defamatory, abusive, threatening, infringing, deceptive, malicious, or otherwise inappropriate for the service.

Where permitted by the submission feature and applicable law, you grant Tailvora a non-exclusive right to use, reproduce, display, format, and distribute submitted content for purposes reasonably connected with operating, improving, promoting, or supporting the website and Tailvora's business.

We may moderate, reject, remove, or decline to publish submitted content where reasonably necessary.

Third-Party Services

The website or products may interact with services provided by third parties, including payment processors, delivery carriers, analytics providers, communication services, mobile platforms, app stores, wireless services, map providers, cloud systems, or device software providers.

Third-party services are generally governed by the terms, privacy practices, availability, and technical requirements of the applicable third party.

Tailvora does not control every third-party system and cannot guarantee uninterrupted availability of services operated independently by third parties.

Website and Product Disclaimers

To the fullest extent permitted by applicable law, the website and its informational content are provided on an “as available” basis. We work to maintain accurate, accessible, and useful information, but we do not promise that every website feature will always be uninterrupted or error-free.

Product descriptions and general educational information on the website are not a substitute for product-specific safety instructions, veterinary care, professional training, technical installation requirements, or other professional advice where such advice is appropriate.

Individual pets differ in size, behavior, health, mobility, temperament, coat, environment, and training history. Customers are responsible for evaluating whether a product is appropriate for their pet and intended use.

Limitation of Liability

To the fullest extent permitted by applicable law, Tailvora will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising solely from use of the website or products where such liability may lawfully be limited.

This includes, where legally permitted, losses arising from events such as network outages, third-party service failures, delayed notifications, unauthorized account activity caused by a user's failure to secure credentials, misuse of a product, failure to follow instructions, or circumstances outside Tailvora's reasonable control.

Any limitation in these Terms applies only to the extent allowed by law. Some jurisdictions do not allow particular exclusions or limitations, so some provisions may not apply to every customer.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, damages, and reasonable costs arising from your unlawful misuse of the website, intentional violation of these Terms, infringement of another person's rights, fraudulent activity, or content you submit without the necessary rights.

This provision is not intended to make a consumer responsible for losses caused by Tailvora where applicable law places that responsibility on Tailvora.

Suspension or Termination

Tailvora may restrict, suspend, or terminate access to website features where reasonably necessary to address security threats, unlawful use, fraud, abusive conduct, technical risk, repeated violations of these Terms, or other legitimate operational concerns.

Termination of website access does not automatically cancel rights or obligations relating to a completed purchase, refund, return, payment obligation, intellectual property, liability provision, or another term that by its nature should continue to apply.

Governing Law

These Terms are intended to be governed by the laws applicable to Tailvora's U.S. operations, including the laws of the State of New York where applicable, without disregarding mandatory consumer protections that may apply to you based on your location.

Any dispute, claim, or proceeding will remain subject to the jurisdictional and procedural requirements imposed by applicable law.

Nothing in this section is intended to prevent a consumer from relying on mandatory rights or remedies that cannot be waived by contract.

Changes to These Terms

Tailvora may update these Terms from time to time to reflect changes to our website, products, services, operational practices, legal requirements, technology, or business processes.

When changes are published, the effective or updated date may be revised. The version posted on the website will apply from its stated effective date unless applicable law requires another process.

Material changes will not retroactively eliminate rights that have already accrued where such retroactive change would be prohibited by law.

Severability, Waiver, and Assignment

If any provision of these Terms is found invalid, unenforceable, or unlawful, the remaining provisions will continue to apply to the fullest extent permitted by law.

A failure by Tailvora to enforce a provision immediately does not necessarily waive the right to enforce that provision later.

You may not transfer contractual rights or obligations under these Terms in a way that would materially affect Tailvora without authorization, except where applicable law provides otherwise.

Tailvora may transfer rights or obligations as part of a legitimate business reorganization, merger, acquisition, sale, or similar transaction, subject to applicable law.

Entire Agreement and Interpretation

These Terms, together with any additional policies, disclosures, product-specific terms, or conditions expressly incorporated into your transaction, form the agreement governing your use of the website and relevant purchases.

Headings are included to make the Terms easier to navigate and do not independently change the meaning of a provision.

Words such as “including” are intended to be illustrative rather than automatically limiting unless the context clearly requires otherwise.

Electronic communications, order confirmations, notices, and records may be used where permitted by applicable law.

Contact and Questions

Questions regarding these Terms, an order, a return, exchange, product information, or another Tailvora matter can be directed to our customer support team.

Tailvora provides customer support 24 hours a day, 7 days a week.

• Email: support@tailvora.help
• Phone: +1 (949) 322-2672
• Business Address: 30 Whistler Court, Saratoga Springs, NY 12866, United States

Please include relevant order details when contacting us about a purchase so the support team can assist efficiently.