01
We Collect with Purpose
Information is collected when it supports shopping, order fulfillment, customer service, security, marketing choices, analytics, or another legitimate business need.
Your Information, Explained Clearly
Privacy Policy
This Privacy Policy explains how Tailvora collects, uses, discloses, and protects personal information when you visit our website, shop with us, communicate with our team, subscribe to marketing, or otherwise interact with our online store.
Policy Scope
Privacy at Tailvora
Clear information helps you understand what happens to personal data when you browse, shop, subscribe, or ask us for support.
This Privacy Policy applies to personal information processed by Tailvora in connection with this website, online purchases, customer service, marketing communications, returns and exchanges, and other interactions directly with our store.
In this policy, “Tailvora,” “we,” “us,” and “our” refer to the Tailvora online store. “You” and “your” refer to visitors, customers, subscribers, and other individuals who interact with us.
Personal information generally means information that identifies you, relates to you, describes you, or can reasonably be associated with you or your household. Information that has been aggregated, anonymized, or de-identified so that it cannot reasonably be associated with an individual is not treated as personal information to the extent permitted by law.
The exact information we process depends on how you interact with Tailvora. For example, browsing the store without placing an order generally requires less information than completing a purchase, requesting customer support, or signing up for promotional email.
Important Scope Note
Some smart pet products may connect to manufacturer applications, accounts, cloud services, or third-party platforms. Data collected directly by those separate services is governed by their own privacy practices, not this Tailvora website Privacy Policy.
The Short Version
Privacy at a Glance
The sections below provide the complete policy. These four principles summarize the way we approach personal information in ordinary store operations.
02
We Use Service Providers
Running an online store requires service providers such as commerce infrastructure, payment, shipping, fraud prevention, analytics, and customer support providers.
03
We Respect Choices
You can manage promotional email preferences and, where applicable, exercise privacy rights provided by the laws of your state or jurisdiction.
04
We Protect Information
We use reasonable administrative, technical, and organizational measures designed to protect information, while recognizing that no online system is risk-free.
Information Categories
What We Collect
Depending on how you use our store, we may collect the categories of personal information described below. We do not necessarily collect every category from every visitor.
Contact Information
Information you provide so we can identify, communicate with, or deliver an order to you.
Examples
Name, email address, telephone number,
billing address, and shipping address.
Order Information
Information associated with purchases and the administration of your customer relationship.
Examples
Products ordered, quantities, order value,
delivery status, returns, exchanges,
refunds, and order history.
Payment Information
Payment transactions are handled through payment infrastructure and payment service providers.
Examples
Transaction identifiers, payment status,
payment method type, billing details,
and limited payment-related information.
Device Information
Technical information may be generated when your browser or device interacts with our website.
Examples
IP address, browser type, device type,
operating system, language, network information,
and similar technical identifiers.
Usage Information
Information about how visitors interact with pages, products, features, and store content.
Examples
Pages viewed, links selected, browsing paths,
referring pages, session activity,
and interaction timestamps.
Support Communications
Information contained in messages you send when asking questions, requesting assistance, or discussing an order.
Examples
Message content, support history,
product questions, order references,
and information you choose to provide.
Marketing Preferences
Information related to your decision to subscribe, unsubscribe, or otherwise manage promotional communications.
Examples
Email subscription status,
consent records, opt-out status,
and promotional engagement.
Preference Information
Information that may help us understand customer interests and improve the relevance of our store.
Examples
Product interests, shopping preferences,
saved choices, and inferred store interests.
Fraud and Security Data
Certain signals may be processed to protect customers, transactions, the store, and our service providers from abuse or fraudulent activity.
Examples
Transaction risk signals,
device characteristics,
security events, and fraud indicators.
Information Sources
How We Receive It
Personal information can reach Tailvora through several channels depending on the way you interact with our website and services.
Directly from You
When you place an order, subscribe, communicate with us, request support, or otherwise submit information.
From Your Device
Through website interactions, browser technologies, cookies, log files, and similar technologies.
From Service Providers
Such as commerce, payment, logistics, security, analytics, and customer-support providers.
From Business Partners
Where lawful and relevant, information may come from advertising, marketing, fraud-prevention, or technology partners.
Connected Pet Technology
Smart products can involve more than one digital relationship.
Tailvora sells smart pet equipment and safety products. Some connected products may require or optionally use a manufacturer's application, account, wireless connection, location feature, cloud platform, or other third-party service.
- 01 This policy governs personal information Tailvora processes through our own store and direct customer relationship.
- 02 A manufacturer or application provider may separately collect information when you activate or use a connected product.
- 03 Review the privacy notice presented by any manufacturer, application, or connected service before creating an account or enabling product features.
Processing Purposes
How We Use Information
We may use personal information for the purposes described below, consistent with applicable law and the context in which the information was collected.
01
Process Purchases
To accept and administer orders, confirm purchases, process authorized payments, issue receipts, and maintain transaction records.
02
Deliver Orders
To prepare, route, ship, track, and deliver purchases to the shipping destination provided during checkout.
03
Manage Customer Care
To answer product questions, address order issues, provide support, and administer returns, exchanges, or refunds.
04
Protect Transactions
To detect suspicious activity, reduce fraud, protect accounts, investigate misuse, and maintain store security.
05
Improve Our Store
To understand website performance, product interest, customer journeys, usability, and other trends that help us improve the shopping experience.
06
Personalize Experiences
To organize content, recommendations, messaging, or store experiences based on relevant interactions and preferences.
07
Send Marketing
To send promotional email when you have subscribed or when otherwise permitted by law, including information about Tailvora products and offers.
08
Meet Legal Obligations
To maintain required records, respond to lawful requests, resolve disputes, enforce agreements, and comply with applicable legal obligations.
Subscriber Communications
Email Preferences
Tailvora offers 15% off for subscribers and may use subscriber information for promotional email in accordance with applicable requirements.
If you subscribe to Tailvora marketing, we may use your email address and related subscription information to send offers, product updates, new collection announcements, educational content, and other promotional communications.
You may unsubscribe from promotional email using the unsubscribe option included in the message. An unsubscribe request applies to marketing communications and does not prevent us from sending non-promotional communications that may be necessary for an order, return, security issue, support request, or other service-related matter.
Promotional preferences may take a reasonable period to process across our systems and service providers. We may retain limited suppression information so that we can continue respecting an unsubscribe request.
Ecommerce Infrastructure
Shopify and Providers
Tailvora operates as an ecommerce store using third-party technology and service infrastructure.
Our online store is powered by Shopify. Shopify may process personal information in connection with providing ecommerce infrastructure and related services to merchants and consumers.
Shopify and other service providers may process information in accordance with their own contractual obligations, privacy notices, and applicable law. Certain providers act on our behalf, while others may process information under their own independent responsibilities depending on the service involved.
We may also use additional service providers to support payment processing, shipping, fraud prevention, customer support, email, analytics, website functionality, and other store operations.
Service Provider Practices
A third party's use of information outside the services it performs for Tailvora may be governed by that third party's own privacy terms.
Advertising Privacy
Sale and Sharing
Privacy laws sometimes define terms such as “sale,” “sharing,” and “targeted advertising” more broadly than ordinary language.
Tailvora does not sell personal information in exchange for money.
Some privacy laws may treat certain disclosures involving advertising, analytics, cross-context behavioral advertising, or similar technologies as a “sale,” “sharing,” or use for targeted advertising even where no money is exchanged for personal information.
To the extent Tailvora engages in activity that falls within those definitions and applicable law gives you an opt-out right, you may exercise the applicable choice through privacy controls made available on the store or through the rights process described in this policy.
Where required by applicable law and supported by our website technology, recognized browser-based opt-out preference signals may be treated as a request to opt out for the browser or device sending the signal.
Smart Pet Devices
Connected Product Privacy
Tailvora offers products such as Automatic Feeders, Pet Cameras, Smart Pet Doors, GPS Trackers, and other technology-enabled pet products. Depending on the product, certain connected features may be provided by a manufacturer or third-party service.
A product provider may require a separate account or application and may process information such as device identifiers, connectivity data, account details, camera-related information, approximate or precise location, usage history, or other product-specific data. The exact information depends on the product and features you choose to use.
Unless a product page expressly states otherwise, Tailvora does not treat a manufacturer's independent application or cloud service as part of this website. Before activating connected functionality, review the privacy terms presented by the relevant manufacturer or service provider.
Checkout Privacy
Payment Processing
Payment information is handled through the payment infrastructure available at checkout.
When you make a purchase, payment information is submitted through the payment method and processor available at checkout. Payment providers may process information needed to authorize, settle, secure, or refund transactions.
Tailvora may receive limited transaction information such as payment status, payment method type, transaction identifier, billing details, and information needed to administer an order.
Payment providers maintain their own security, legal, and privacy obligations. Their handling of payment credentials may be governed by their own policies and the requirements applicable to their payment services.
Data Lifecycle
How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for other legitimate or legally required purposes.
Orders and Transactions
Transaction records may be retained as needed for order administration, accounting, tax, fraud prevention, dispute resolution, returns, warranties where applicable, and legal compliance.
Customer Support
Support communications may be retained for a period appropriate to resolve the request, maintain service records, identify recurring issues, or protect legal interests.
Marketing Records
Subscription and consent records may be retained while you remain subscribed. Limited suppression information may be retained after an unsubscribe request so that we can continue respecting your choice.
Security Information
Security and fraud-related data may be retained for periods reasonably necessary to detect, investigate, and prevent harmful activity or protect our systems.
Legal Requirements
Information may be retained longer when required by law, legal process, regulatory obligation, litigation hold, contractual requirement, or legitimate dispute-related need.
Deletion or De-Identification
When information is no longer reasonably needed, we may delete it, anonymize it, de-identify it, or allow it to be removed through ordinary system retention processes, subject to applicable requirements.
Information Protection
We design our store practices around responsible handling.
Tailvora uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
- 01 Access to information is limited according to operational and service needs.
- 02 We rely on established ecommerce, payment, infrastructure, and security providers to support protected online transactions.
- 03 We review information needs and retain data in accordance with business, security, and legal considerations.
No method of transmission over the internet and no electronic storage system can guarantee absolute security. You should also protect account credentials, devices, and communications under your control.
Consumer Choices
Your Privacy Rights
Depending on your state or jurisdiction and subject to applicable exceptions, you may have some or all of the rights described here.
Right to Know or Access
You may have the right to request information about the personal information we collect, use, disclose, or otherwise process, including access to certain personal information.
Right to Delete
You may have the right to request deletion of certain personal information, subject to exceptions that allow or require information to be retained.
Right to Correct
You may have the right to request correction of inaccurate personal information, taking into account the nature of the information and the purpose for which it is processed.
Right to Data Portability
In certain jurisdictions, you may have the right to receive certain personal information in a portable format where required by applicable law.
Opt Out of Sale or Sharing
Where applicable law defines certain advertising disclosures as sale or sharing, you may have the right to opt out of those activities.
Opt Out of Targeted Advertising
Residents of certain states may have the right to opt out of processing personal information for targeted advertising as defined by applicable law.
Limit Certain Sensitive Uses
Where applicable and where we process information legally defined as sensitive, you may have rights to limit certain uses or disclosures of that information.
Right to Appeal
In jurisdictions that provide an appeal right, you may be able to appeal our decision concerning a privacy request.
Non-Discrimination
Where required by law, we will not unlawfully discriminate against you for exercising an applicable privacy right.
Request Process
Exercising Your Rights
We may need enough information to understand your request and verify that it relates to the correct individual.
To submit an applicable privacy request, use the Tailvora contact option provided at the end of this policy and clearly describe the right you want to exercise.
We may request information reasonably necessary to verify your identity and locate relevant records. Verification requirements may vary depending on the nature and sensitivity of the request.
If an authorized agent submits a request on your behalf, we may request evidence that the agent has authority to act for you and may also ask you to verify your identity directly where permitted by law.
Certain requests may be denied or limited where an exception applies, including where information must be retained for legal, transaction, security, fraud-prevention, accounting, dispute, or other permitted purposes.
We will respond to verified requests within the time required by applicable law. If additional time is legally permitted and needed, we may provide notice of the extension.
Regional Privacy
California Privacy Notice
If California privacy law applies to Tailvora and to your personal information, California residents may have additional rights regarding certain personal information.
| Information Category | Examples | Business or Commercial Purposes |
|---|---|---|
| Identifiers | Name, email, postal address, telephone number, IP address, and customer identifiers. | Order administration, delivery, customer support, marketing, security, and store operation. |
| Commercial Information | Purchase records, product selections, returns, exchanges, and shopping history. | Order fulfillment, customer service, analytics, business planning, and personalization. |
| Internet Activity | Browsing activity, page interactions, device information, referring URLs, and similar website activity. | Website operation, analytics, security, fraud prevention, and marketing where permitted. |
| Geolocation Information | General location inferred from IP address or similar technical information. | Security, fraud prevention, localization, analytics, and website operation. |
| Inferences | Product interests or shopping preferences inferred from website interactions. | Store improvement, personalization, analytics, and marketing where permitted. |
| Customer Communications | Support inquiries, feedback, requests, and correspondence. | Customer support, dispute resolution, store improvement, and legal compliance. |
California Sale and Sharing Statement
Tailvora does not sell personal information in exchange for money. Certain advertising or analytics disclosures, if enabled, may be treated as “sharing” or “sale” under California law even when no money is exchanged. Where applicable, California residents may exercise the relevant opt-out rights.
United States
Other State Rights
Privacy laws in several U.S. states provide residents with rights that vary by jurisdiction and circumstances.
Depending on where you reside, applicable state law may provide rights to confirm whether personal information is being processed, access personal information, correct inaccuracies, request deletion, obtain a portable copy, or opt out of certain targeted advertising, sale, profiling, or related processing.
Rights are subject to the scope, applicability thresholds, definitions, exceptions, and verification rules of the relevant state law.
If a state law provides you with an appeal process and we decline your request, instructions for exercising an applicable appeal may be provided with our response.
Additional Notices
Other Privacy Considerations
The following provisions address age, cross-border processing, and services outside Tailvora's direct control.
Children's Privacy
Our store is intended for adults and is not directed to children under 13. We do not knowingly seek to collect personal information directly from children under 13 through ordinary store use. If we learn that such information was collected inappropriately, we may take steps to delete it as required.
International Visitors
Tailvora is a U.S.-facing store. If you access the website from another country, personal information may be processed in the United States or in other locations where our service providers operate, subject to applicable safeguards and law.
Third-Party Services
Our website or products may reference services operated by third parties. Once you interact directly with another organization or service, its privacy practices may apply. We encourage you to review those practices before submitting personal information.
Policy Maintenance
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, service providers, products, legal requirements, or business operations.
When we update the policy, we may revise the “Last Updated” date displayed near the top of this page. If a change requires additional notice or consent under applicable law, we will provide that notice or request consent as required.
We encourage you to review this page periodically so that you remain familiar with the current version of our privacy practices.
Privacy Questions
Privacy FAQ
Quick explanations of common questions about Tailvora data practices.
What personal information does Tailvora collect when I place an order?
We may process information such as your name, email address, telephone number, billing and shipping information, order details, transaction information, and other information reasonably necessary to process, deliver, support, or secure your purchase.
Does Tailvora sell my personal information?
Tailvora does not sell personal information in exchange for money. Some privacy laws define certain advertising or analytics disclosures as sale or sharing even where no money is exchanged. Where those definitions and rights apply, applicable opt-out choices may be available.
Does Tailvora store my complete payment card information?
Payments are processed through payment infrastructure and payment service providers available at checkout. Tailvora may receive limited transaction details needed to administer the purchase, while payment credentials are handled according to the practices of the applicable payment provider.
Does this policy cover data collected by a smart pet device?
This policy covers Tailvora's website and direct customer relationship. If a smart product connects to a manufacturer's application, account, cloud service, GPS system, camera platform, or another third-party service, information collected directly by that service is subject to its own privacy terms.
Can I unsubscribe from Tailvora promotional email?
Yes. Promotional email includes an unsubscribe option. Unsubscribing from marketing does not prevent necessary order, service, security, return, or customer-support communications.
Why does Tailvora use cookies?
Cookies and similar technologies may support checkout, security, website functionality, analytics, preference features, and advertising where enabled and permitted. Available choices depend on the technology, your location, browser settings, and store privacy controls.
How long does Tailvora keep personal information?
Retention depends on the purpose and type of information. Records may be retained as reasonably necessary for transactions, customer support, accounting, security, legal obligations, dispute resolution, fraud prevention, and related business needs.
Can I request deletion of my information?
Depending on where you live, you may have a legal right to request deletion of certain personal information. Applicable exceptions may allow or require us to retain particular records.
Can I request correction of inaccurate information?
Where applicable law provides a correction right, you may request correction of inaccurate personal information subject to verification and applicable legal limitations.
How does Tailvora protect personal information?
We use reasonable administrative, technical, and organizational measures designed to protect information. However, no online transmission or electronic storage method can guarantee absolute security.
Can an authorized agent submit a privacy request for me?
Where permitted by applicable law, an authorized agent may be able to submit a request on your behalf. We may require evidence of authorization and may independently verify your identity when legally permitted.
Will Tailvora discriminate against me for exercising a privacy right?
Where applicable privacy law provides a right to non-discrimination, Tailvora will not unlawfully discriminate against you for exercising that right.
Privacy Questions?
If you have a question about this Privacy Policy or want to submit an applicable privacy request, our customer support team is available 24/7. Please provide enough information for us to understand and appropriately process your request.
Tailvora
support@tailvora.help
+1 (949) 322-2672
30 Whistler Court, Saratoga Springs, NY 12866, United States